The Delos 2X Guarantee

The offer

If our AI receptionist doesn't book you 2x your subscription cost in new appointments within 30 days, we'll refund your subscription in full.

Attribution

Only qualifying new appointments booked directly through calls handled by Delos count toward the guarantee target. The target is measured in booked appointment value, not revenue earned, profit or completed treatment value.

Who qualifies?

The Delos 2X Guarantee is available to eligible new customers receiving at least 25 qualifying inbound calls during a typical 30-day period, with sufficient appointment value, booking opportunity and calendar availability for their individual 2X Target. Eligibility is confirmed before your Guarantee Period begins.

• Minimum qualifying inbound call volume

  At least 25 qualifying inbound calls per 30-day Guarantee Period, across Essential, Growth and Scale. A qualifying inbound call is a genuine call from a customer or prospective customer that Delos is authorised and able to handle — spam, vendor or sales calls, internal staff calls, test calls, artificially generated calls and duplicate calls that do not represent a genuine new booking opportunity are excluded. Volume is normally assessed from recent historical inbound calls before Delos goes live.

• Reasonable opportunity to reach your 2X Target

  25 calls is a minimum floor, not the only test. We also consider average appointment value, the types of calls received, how many represent genuine booking opportunities, available appointment capacity and your individual 2X Target — simply to confirm there is enough genuine opportunity for the guarantee to be commercially reasonable.

• Minimum average qualifying appointment value

  $150 USD / £120 GBP. This is not applied in isolation: a lower average appointment value can still qualify where inbound call volume is materially higher, and lower call volumes can still qualify where appointment values are materially higher.

• Appointment booking enabled through Delos

  Booking must be live and functional for the relevant call types.

• Delos permitted to handle the relevant calls

  The agreed inbound call flow must route to Delos throughout the period.

• Calendar and integrations operational

  Required calendar, CRM or booking integrations must remain connected.

• Accurate pricing and service information

  The business supplies correct services, pricing and availability information.

• Onboarding requirements completed

  Setup form, onboarding call and go-live approval completed on time.

• Guarantee period

  See guarantee period below.

How appointment value is calculated

Qualifying appointment value must be attributable to appointments booked directly through Delos-handled calls.

• Duplicate bookings

  Duplicate or test bookings are excluded from the calculation.

Guarantee period

The guarantee period is structured to start from the agreed go-live date rather than the payment date, because a business may purchase before its receptionist has been built, tested and approved.

• Go-live date

  The date the business approves the receptionist and Delos begins handling live calls.

Refund

If the qualifying 2X booked appointment value target is not reached during the guarantee period, and the business has satisfied the guarantee requirements, the applicable Delos subscription payment is refunded in full.

• Refund method

  Refunds are issued to the original payment method.

Exclusions

The guarantee does not apply where the outcome is affected by circumstances outside Delos's control.

• Delos disabled or paused

  The business turns Delos off or diverts calls elsewhere during the period.

• Integration or calendar access removed

  Required access is revoked or the integration stops functioning.

• Insufficient appointment availability

  No bookable capacity is available for callers.

• Incorrect business information

  Inaccurate service, pricing or availability information is supplied.

• Material change to call routing

  The agreed inbound routing is materially changed without agreement.

• Customer-controlled technical issues

  Systems controlled by the business prevent bookings being completed.

• Fraudulent or invalid calls

  Spam, test or artificially generated calls and bookings.

Contact

For any question about the guarantee, eligibility or how appointment value is measured for your business, contact the Delos team and we will confirm the detail in writing before your guarantee period begins.